Refunds & Returns Policy
Refunds & Returns Policy
Selling Dream Limited - Return and Refund Policy
SELLING DREAM LIMITED
13 Aldon Road, Poulton Le Fylde, FY68JL, United Kingdom
Phone: +44 1253 899541
Email: info@novecrafto.co.uk
At Selling Dream Limited, our customers are at the heart of everything we do. We want you to be completely satisfied with your purchase, and we understand that sometimes, things don’t go as planned. Our return and refund policy is designed with your convenience in mind, offering a seamless and hassle-free experience.
1. Easy Returns
We want you to shop with confidence. If you're not entirely happy with your purchase, you have 30 calendar days from the date you received it to return the item.
- Condition: To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.
- Proof of Purchase: Please ensure you have your receipt or proof of purchase to help us process your return quickly.
2. Hassle-Free Refunds
We believe in making things easy for our customers. Once we receive your returned item, we’ll inspect it and notify you immediately. If your return is approved, we’ll process your refund as quickly as possible.
- Refund Method: Your refund will be issued to your original method of payment.
- Refund Timeframe: The time it takes to receive your refund may vary depending on your card issuer's policies, but we aim to process all refunds promptly.
3. Free Return Shipping
We know that returning items can be a hassle, so we’ve made it simple and free:
- Free Returns: We cover the shipping costs for returning your item. There’s no need to worry about any additional charges.
- How to Return: To start a return, please go to your account area at account.novecrafto.co.uk and choose the order you would like to start a return on and follow the on-screen instructions. Alternatively you can contact us at info@novecrafto.co.uk.
- Accepted Returns: If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
If you have any questions or need further assistance, we’re here to help:
Phone: +44 1253 899541
Email: info@novecrafto.co.uk
At Selling Dream Limited, your satisfaction is our top priority. We’re committed to providing exceptional service and ensuring your shopping experience is nothing short of excellent.