Refunds & Returns Policy

At SELLING DREAM LIMITED, your satisfaction is our priority. If you are not completely happy with your purchase, you may return your product under the following conditions:

1. Returns

Eligibility:

• Products can be returned within 30 days of receipt.
• Items must be unused and in their original packaging with all security seals intact.

Return Shipping:

• You are responsible for the return postage costs.
• If you cannot arrange the return yourself, we offer a collection service for a fee:
  • £15 for standard postcodes
  • £25 for specific postcodes (AB, PH, PA)

Processing:

• Refunds or replacements will be processed once the returned item(s) have been received and inspected at our warehouse.

2. Damages & Defects

Reporting Damages:

• Report any damaged or incorrect items within 24 hours of receipt.
• Email office@sd.co.uk with your order number, quantity of damaged items, and images for assessment.
• Upon approval, we will arrange a refund or replacement.

Accepted Damages:

• Damages caused before or during delivery (if arranged by SELLING DREAM LIMITED)
• Damages caused during handling by us
• Manufacturing defects within 90 days of purchase

Non-Accepted Damages:

• Customer mishandling
• Damages during fitting
• Miscuts or mismeasures
• Improper cleaning or storage
• Physical damage not caused during shipping

3. Return Address

Please send your returns to:

SELLING DREAM LIMITED
Returns Department
13 Aldon Road
Poulton Le Fylde
FY68JL
United Kingdom

4. Contact Us

For any questions regarding returns, refunds, or damages, please contact us:

• Phone: 01253 899541
• Email: office@sd.co.uk

This policy does not affect your statutory rights.