Terms of Service

1. Introduction

By accessing or using our website and services, you agree to be bound by these Terms and Conditions. Please read them carefully and contact us if you have any questions.

2. Order Acceptance

• A contract is formed only when you receive an order confirmation email from us.
• We reserve the right to reject any order without providing reasons.

3. Product Information

Batch Differences:

• There may be colour and pattern variations between batches. Please request samples to ensure satisfaction before ordering.

Pattern Repeats:

• Some products may not have a seamless pattern repeat. Ensure you have enough panels from the same batch for your project.

4. Delivery

Timescales:

• We aim to deliver within the estimated timeframe but cannot be held responsible for delays outside our control.
• If your order is not delivered within 30 days, you may request a refund or replacement.

Failed Deliveries:

• If a delivery fails and is not rescheduled, we will refund your order minus a £19.95 carriage fee.

5. Returns and Refunds

Eligibility:

• You can return unused products in their original packaging within 30 days of receipt.
• Return shipping costs are your responsibility.

Damages:

• Report any damages or defects within 24 hours of receipt. We will assess and arrange a refund or replacement if approved.

6. Customer Responsibilities

Checking Orders:

• Ensure you receive and check your order before arranging any installation.
• We are not responsible for third-party costs incurred due to order issues.

7. Payment and Fees

• Prices include VAT.
• Payment must be made at the time of order via credit or debit card.

8. Privacy

• We comply with GDPR and respect your privacy. Please refer to our Privacy Policy for more details.

9. Limitation of Liability

• We do not exclude liability for death or personal injury caused by negligence.
• We are not liable for indirect or consequential losses.

10. Governing Law

• These terms are governed by the laws of England and Wales.
• Any disputes will be subject to the jurisdiction of the courts of England and Wales.

11. Contact Information

For any questions or issues, please contact us at:

SELLING DREAM LIMITED
13 Aldon Road,
Poulton Le Fylde,
FY68JL,
United Kingdom

Phone: 01253 899541
Email: info@novecrafto.co.uk